JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Position Title: Analyst Business Credit	Reporting to: Senior Supervisor Credit Control
Business Unit: Business
Division: Business Operations & Services	Department: B2B Credit

A. ROLE AND CONTEXT

Purpose:

This role is responsible for end-to-end credit activities, including follow up collections, credit vetting & dunning recommendations, monitoring of customer accounts credit standings, account maintenances and ongoing review of customer credit-worthiness.

Functional Context:

Ooredoo’s Consumer business unit is a critical part of the company’s first line customer facing activities for all product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department is tasked with the management of all customer bill generation, the management of collections whilst maintaining agreed levels of customer satisfaction and limiting the company’s exposure to risk. It supports the division by achieving the balance between debt recovery and company image by planning, motivation and control.

B. ROLE ACCOUNTABILITIES

•	Works with clients to retain excellent relations while negotiating their payment plans.
•	Monitors aging accounts and reconcile open account balances.
•	Performs follow up calls on past due accounts and work out payment plans for past due accounts.
•	Determines and executes appropriate dunning actions, including issuing of progressive requests for payment of past-due accounts.
•	Determines action to take in collection of past due accounts, where normal collection procedures have been ineffective.
•	Completes documentation of collection efforts.
•	Follows up on payment disputes and documentation regarding credits with sales department to ensure credit memos are issued in a timely manner.
•	Prepares data showing credit activities analysis and status of accounts.
•	Prepares customer credit-worthiness analysis by leveraging available information.
•	Maintains records on delinquent accounts and credit risks.

C. SCOPE AND INTERACTIONS

Direct Revenue Responsibility: No Direct Budget Responsibility: No Direct People Management Responsibility: No	Primary Interactions (Internal/External)
	Internal Relationships: Cross Functional	External Relationships: Vendors Business Partners Customers

D. KEY PERFORMANCE INDICATORS (KPI)

• Volume & %Reduction in Days Debts outstanding
• Volume & % improvement in Cash Collections
• Timely issue of management Reports
• Internal Audit Compliance Ratings
• Customer Satisfaction as measured by external survey

E. EXPERIENCE, QUALIFICATIONS AND SKILLS

Minimum Experience, Essential Knowledge & Skills

5 years' experience in a similar role.

Experience in the Telecommunications industry, with specific experience in billing, collections and customer management

Minimum Entry Qualifications

Bachelor's Degree in Business Administration or Marketing or Engineering

Preferred Certifications / Other Qualifications

Any Relevant Certifications

Technical Competencies

Required Level

Behavioural Competencies

Required Level

BUDGETING & PLANNING	Intermediate	Customer Focus	Intermediate
RISK MANAGEMENT	Intermediate	Creative Thinking	Intermediate
CREDIT & COLLECTION	Advanced	Quality and Continuous Improvement	Intermediate
DISPUTE MANAGEMENT	Intermediate	Promoting Teamwork	Intermediate
POLICY MANAGEMENT	Intermediate

Competency Level (Reference Range)	Basic	Intermediate	Advanced	Expert
	Low >--------------------------->------------------------>----------------------->High